Frequently Asked Questions

ACCOUNT

How do I create an account?
From the home page select the ‘Register as a New Customer’ tab & follow the online instructions.
Can I start ordering as soon as I’ve created an account?
Once you have registered your account a member of our team will contact you to discuss your business and then your account will be activated with immediate effect.
How long will it take for my account to be verified?
You will be contacted the following working day to discuss your business and then the account will be activated with immediate effect.
I’ve forgotten my password, what do I need to do to recover it?
Select the ‘Forgot Your Password’ tab from the log in screen, enter the email address you registered with and this will then email you instructions to re-set your password

SHIPPING & DELIVERY

Do you charge for shipping & delivery?
Delivery charges:-
£0.00 - £40.00 = £4.45 RM 1st Class Recorded
£0.00 - £40.00 = £3.95 RM 2nd Class Recorded
£40.00 - £250.00 = £7.00 DPD Courier Service
Royal Mail Guaranteed Next Day Service= £7.99
Over £250.00 = Free Delivery
How long does delivery take?
Our standard delivery is via Royal Mail’s 1st class recorded delivery, which generally takes 1-2 days, however this is not a guaranteed delivery time. Other delivery options are available.
Do you deliver at weekends?
Unfortunately, the Courier & Royal Mail service offered do not deliver on a weekend.
Do you use couriers to ship any goods?
Yes, couriers are used for large orders.
Can I request a delivery time?
Sorry no, deliveries will be made generally between 8am and 6pm.
What if I’m not in when the goods are delivered?
If you are not in at the address when an attempt to deliver is made, you will be left a calling card. Please follow the instructions on the card to arrange redelivery of your order.
Will you let me know when my goods have been dispatched?
Once your items have been dispatched a tracking number will be confirmed. We update you either by email or through the website. Deliveries can then be tracked online.
Do you ship outside of the UK?
We only deliver UK & Ireland.
I have a discrepancy on my delivery, what shall I do?
If you or your customer have a discrepancy with the delivery, please report it to us within 7 days from receipt of the delivery. All discrepancies must be advised by email.

ORDERING / SPECIAL ORDERS

Do I need to be logged in to order online?
Yes, you will need to log into your account before any items are available to add to your basket.
Can I make an order over the phone?
Yes, you can contact a member of our sales team on 0161 480 6204 to place a telephone order.
If I make an order on the weekend, when will my item(s) be dispatched?
Your order will be processed on the next working day.
I’ve ordered the wrong product / size / colour. What next?
We only operate a no returns/exchange policy.
Can I use a discount code when ordering?
If we have any offers for items where you can use discount codes, they will be sent directly to your e-mail and can then be input when checking items in the basket via the website. This has to be input before check out so that the basket is updated.
How do I cancel my order?
Any item or order that needs to be cancelled must be confirmed via email. Items that are ‘Special Order’ only must be cancelled before it is picked and dispatched from the USA. Items that are ‘Always in Stock’ can be cancelled before it is dispatched from our warehouse.
What are Special Order items?
‘Special Order’ items are lines that we do not carry stock of but can be ordered from the manufacturer in USA at the request of our customer.
When will I receive my Special Order items?
‘Special Order’ items are ordered every Wednesday and generally arrive with us the following week. If you place an order with us for a special order item on a Thursday or Friday, it will only be ordered from the USA the following Wednesday.

RETURNS / REFUNDS

My item is faulty. Can I return it?
We only accept returns on faulty or damaged goods. The returns form will need to be completed & returned with the product.
A customer has returned a faulty item. What next?
You will need to return the items to us along with the returns form.
Do I have to pay the postage costs to return an item?
We ask you to keep a record of all postage costs for returned items so that a refund can be made if the product is deemed faulty/damaged. A proof of postage must be obtained for items returned.
How will my refund be processed?
All approved refunds will be sent via the original payment method.
How long will it take to receive my refund?
The refund will be processed and can take 3-5 working days to reach your account.
Can I be refunded with credit?
If the item is faulty then yes, we will place a credit on your account. However, you will not be able to use this credit through the website.

DROPSHIP

What is Dropship?
Dropship is when we deliver your order direct to your customer along with a delivery note with your company details on. This allows you to sell to your customer without having to buy and hold your own stock.
Can I use the Dropship service?
Yes.
Will the Dropship goods go directly to my customer?
Yes.
What are the Dropship delivery charges?
Delivery charges:-
£0.00 - £40.00 = £4.40 RM 1st Class Recorded
£0.00 - £40.00 = £3.90 RM 2nd Class Recorded
£40.00 - £250.00 = £7.00 DPD Courier Service
Royal Mail Guaranteed Next Day Service= £7.99
Over £250.00 = Free Delivery

SELLING

Will you provide me with images of the products so I can upload them to my website?
Yes. When a member of our team contacts you initially to verify your registered details with you, please ask then for the images to be sent to you. Alternatively call us on 0161 480 6204 and we will send these over for you.
Will you provide me with an upload sheet so I can begin selling?
Yes. When a member of our team contacts you initially to verify your registered details with you, please ask then for the upload sheets to be sent to you. Alternatively call us on 0161 480 6204 and we will send these over for you.
Are the RRPs already set on the products?
We will only Suggest RRP’s if required. Only our Party Plan brochure will have RRP’s listed on selected lines.
I have a store do you have any marketing materials I can use to advertise the items I purchase from you?
We offer a range of point of sale items including A3 posters, Header Boards, Magnetic Blade Sets, Auto Pop Displays, Countertop & Diamond pack display racks. These items are available to view in the ‘Point of Sale’ Category on the website. For further details, please contact our sales team.
Can I sell any items on eBay or Amazon?
In order to sell our products on eBay you must sign a disclaimer form. This form must be signed before listing any of our items on eBay, failure to do so will be in breach of your terms and conditions and may result in the closing of your account. To request the disclaimer form please e-mail info@newtemptations.co.uk or alternatively you can call the team on 0161 480 6204.

CONTACTING US

How do I get in contact with you?
Tel: 0161 480 6204

Write to:
New Temptations Limited
Central House
2-4 Wellington Grove
Stockport
Cheshire
SK2 6RH

E-mail:
admin@newtemptations.co.uk
sales@newtemptations.co.uk
Do you have a showroom I could visit?
Yes. You will need to contact a member of our sales team on 0161 480 6204 to arrange a convenient appointment.

COMPLAINTS

I have a complaint. Who do I contact?
If you have a complaint you can contact a member of our team on 0161 480 6204, admin@newtemptations.co.uk or sales@newtemptations.co.uk.
How long will it take for you to review my complaint?
We aim to review and deal with all complaints within 48 hours (excluding weekends).