Shipping and Delivery
COVID-19 Important Updates
Published: 19/03/2020 11:00
Royal Mail Special Delivery
We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims. Our Special Delivery Guaranteed by 9am service remains unchanged.
For all orders placed before 1pm, we aim to dispatch on the same working day. Orders placed after 1pm will be dispatched on the following working day. Orders placed after 1pm on a Friday will be processed and shipped on the following Monday.
Please see a price breakdown of our shipping costs below:
Standard Shipping Options
|RM 1ST CLASS TRACKED (£0 - £40)||£4.50||1-2 WORKING DAYS||USUALLY NEXT WORKING DAY|
|RM 2ND CLASS TRACKED (£0 - £40)||£4.00||2-5 WORKING DAYS||USUALLY 3 WORKING DAYS|
|RM SPECIAL NEXT DAY (£0 - £40)||£7.99||NEXT DAY (INCL SAT)|
|DPD (£40+)||£7.50||NEXT WORKING DAY||ORDERS OVER £40 WILL BE SENT VIA DPD|
Other shipping options
|NORTHERN IRELAND (£0 - £60)||--->||--->||ROYAL MAIL OPTIONS APPLY|
|NORTHERN IRELAND (£60 - £500)||£16.50 Per Box||2 WORKING DAYS|
|NORTHERN IRELAND (£500+)||£26.00||2 WORKING DAYS|
|OFFSHORE||£19.50 Per Box||2 WORKING DAYS||
VIEW COVERED AREAS
|EU - via DDU Royal Mail*||£12.51 Per Box||VARIES||*Extra duties & VAT will apply to the recipient|
FREE DELIVERY FOR ORDERS OVER £250 NET (Excl. Northern Ireland, Offshore & International)
If you or your customer are not available to take delivery then your parcel will be sent to the nearest depot and a calling card will be left to advise where the parcel is. If no card has been left then please either track your order online, or alternatively contact us and we will assist you.
For items that are returned to us through non-delivery (where delivery wasn't possible or rejected), we will advise you accordingly and depending on the reasons for the return, we reserve the right to charge and extra carriage charge.
We take no responsibility for how or when parcels are delivered and whether or not the courier leaves a calling card.
If you have further questions or concerns then please contact us on 0161 480 6204 or email us at firstname.lastname@example.org